Opentrons Care Service Contract

SKU: 204-OT
Ships in US only
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About the product

Opentrons Service Contracts are instrument-specific and are tracked by serial numbers. Please ensure you put the correct products that you want covered so that we can attach it to the correct serial number.

Opentrons Care is our premium maintenance plan aimed to reduce instrument downtime by proactively identifying problems before they occur and providing priority response.

Included in Opentrons Care:

  1. In-App Support
  2. Installation (Remote)
  3. New User Onboarding and Check-ins
  4. Knowledge Base Access
  5. Support Channels (Live Chat & Email)
  6. One Opentrons University Seat
  7. Guaranteed Time to First Response SLA
  8. Video Calls for Severity Case Levels 1-3
  9. Dedicated Support Engineer
  10. Semi-Annual Health Check
  11. Replacement Ship Out Priority (3 Business Days)
  12. 2 Week Notification of New Software Updates
  13. Pipette Refurbishment

It only includes these hardware products:

  1. OT-2 Robot
  2. GEN2 Temperature module
  3. GEN2 Magnetic module
  4. GEN2 Thermocycler module
  5. GEN1 HEPA module

This is US only.

Consultation with a sales person is required prior to execution of the contract.


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