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Client Service: Customer Success

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About the product

The Opentrons Customer Success Manager service is a complementary client service. As a scientist and OT-2 expert, CSMs ensure you are satisfied with the system you purchased and able to successfully automate your chosen protocol in your lab. When you are ready to start using the OT-2 in your lab, your CSM will set up a kickoff call with you, as well as periodic check-in calls to ensure your protocol development and implementation is on track. CSMs can answer all of your questions and guide you through the open-source Opentrons ecosystem.

If you would like to add this complimentary service to your cart, select ‘CSM’ at checkout. 

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